Frequently Asked Questions
Products Related Questions
How do I find the best fit for myself?
Please check out our size chart here to determine the best fit for yourself.
Do you have a e-catalogue?
Yes. Please view our catalogue at this link here
Do you provide full uniform customisation service?
Yes, we do provide customisation service for chef jackets. Do provide us with your preferred design so we can have a better idea of what you are looking for. There is a minimum order quantity of 50 pieces. The estimation can only be given after the design review. Kindly
consult our sales team for customisation service. Click here for more details.
Do you provide tailor made suits?
Yes. We do provide tailor-made suit service with standard sizing or made to measure. Please consult our sales team to discuss your requirement including design, fabric, colour and other details. Click here for more details.
Do you have uniform design service?
Yes, we do provide design service for uniforms. We would always recommend clients to provide us with some brand guidelines or interiors for our team to kickstart the designing process.
Do you provide name and embroidery logo services?
We provide embroidery service for all customers with no minimum order
required. If you need logo embroidery, please speak to our agent with your logo image
ready. Please review our Embroidery page here for more details.
Do you provide name and logo embroidery service for non-GC products?
Yes. There will be a surcharge for the service with terms and conditions applied. Products needs to be delivered from customers with logo image file ready. The estimated process time is usually 1-2 weeks. Please consult our sales team for more information on the embroidery
service.
Payment & Shipping
What payment methods do you accept?
We accept various
payment methods, including:
Online Store
- Credit cards (Visa Mastercard)
- Debit cards
- Paypal
- Stripe
- Online Banking Transfer
- Google Pay
- Shop Pay
Physical Store
- Nets
- Cash
- GrabPay
- PayNow
- PayLah!
- Cheque
What is your return or refund policy?
We offer a 30-day satisfaction guarantee. If you wish to cancel your order, please get in touch with our customer support team. You must return the parcel to us in its original condition and tag. Depending on the order status and fulfilment process, we will assist you in cancelling the order or refunding you the money. Please review our return policy for more details.
Can I do an exchange if I get the wrong size or order?
Absolutely! Please get in touch with customer service and provide details. If you received a defective item or the wrong size, you could return it within 30 days of your purchase for a full refund but not including shipping cost. Our customer service team will guide you through the exchange process and assist in resolving the issue. Please review our return policy for more details.
How long will it take to receive my order?
Shipping times may vary depending on courier service and delivery address. We strive to process and ship orders within 2 business days. Once shipped, the estimated delivery time is usually 3 – 5 days. However, please note that unforeseen circumstance may cause delays.
Do you provide international shipping?
Yes, we offer international shipping to various countries worldwide.
How long will it take to receive my order?
Shipping times may vary depending on courier service and delivery address. We strive to process and ship orders within 2 business days. Once shipped, the estimated delivery time is usually 3 – 5 days for domestic shipping and 1 – 3 weeks for international shipping. However, please note that unforeseen circumstance may cause delays.
Physical Store
Where is the physical store located at?
We are located at the east side of Singapore at 163 Still Road, Singapore 423996.
What are your operational hours?
The customer service hours of operation are 9:00 am – 6:00 pm from Monday to Friday, 10:30 am – 2:30 pm on Saturday.
Can I walk-in and purchase uniforms from the store?
Yes, you may purchase off the shelves items if they are available in store.
Can I walk-in and do name embroidery on the spot?
We accept immediate name embroidery request if our the time and embroidery schedule allows. If you need urgently, please contact our customer service hotline: +65 6291 2345.